Terms and Conditions
These general terms (”general terms”) apply to you (”you” or ”customer”) when you make an order from Diiple (”we”, ”Diiple” or ”KEER Concept Ltd”) through our website at diiple.com or another website associated therewith (”web shop”). We encourage you to carefully familiarise yourself with these general terms before making any orders in the web shop.
Any person making orders in the web shop must be at least 18 years old and he/she must hold a permanent delivery address within the delivery area of the web shop.
2. Your contracting party
Your contracting party in all orders made in the web shop is KEER Concept Ltd, whose contact details are:
KEER Concept Ltd (Business ID 2766925-7)
P.O. Box 311, 00811 HELSINKI, FINLAND
3. Product orders and contract formation
Product orders are made in the web shop by adding the desired product(s) to the basket and making the respective payment in the Checkout. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Making orders in the web shop requires that you provide us with a valid e-mail address. A contract is concluded when Diiple confirms the order by e-mail; information contained in Diiple's advertising, brochures or other written materials, is for information only and not an offer by Diiple to supply any product(s). The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.
4. Prices, costs and taxes
The prices only apply to orders made in this web shop. All prices are inclusive of value added tax. The formulation of delivery costs has been described in these general terms under Section ”Shipping and handling”. Order-specific delivery costs are shown in the basket. Diiple reserves the right to change the prices and the delivery costs applied to the web shop, provided that any changes shall only apply to orders made after the entry into force of such changes.
5. Methods of Payment
The customer may pay his/her orders by using the methods of payment defined in the web shop. Unless otherwise agreed, Diiple charges the customer upon making the respective order. In case of invoicing or payment in instalments, Diiple or its partners may acquire the customer’s credit data from a third party. In such cases Diiple shall inform the customer of the same. Diiple reserves the right to exclude certain methods of payment at certain times, or propose to change the method of payment of a specific order, if the method chosen by the customer does not function for some reason. Please note that the restrictions on the use of the available methods of payment are stated in the web shop and we recommend that you read them carefully before making any orders.
Payments can be made with most credit cards, with PayPal or through Internet Bank.
The payments other than PayPal are operated by Paytrail Oyj in co-operation with Finnish banks and credit institutions. In credit card and bank statements, the payment recipient is Paytrail Plc that forwards the payment to KEER Concept Ltd.
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. For reclamations, please contact Diiple's customer service. Paytrail Plc, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland. Phone: +358 207 181 830, Business ID 2122839-7. More information from Paytrail website.
PayPal: In order to use PayPal payment method, you must have personal PayPal account. More information from PayPal website.
Please note that we don't take orders by phone or by e-mails. There's no minimum order amount. All items remain the property of Diiple until full payment is received.
6. Shipping and handling
All costs of delivery of products ordered in the web shop are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. Diiple delivers the tracking code of the package to the customer by e-mail when the products are shipped from Diiple's warehouse. Please note that you bear the risk of damage or loss of the products you have ordered when the product has been delivered to you. If the packaging appears to be damaged, please do not accept the shipment.
Delivery in Finland
Delivery time is 2-5 business days, but during sale and other campaigns it can be longer. Deliveries can be made only to mainland Finland. We do not deliver to Åland Islands.
Delivery within European Union (except Bulgaria and Cyprus) and Norway
The package is delivered within approximately 2–6 business days.
We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, in the United Kingdom, Guernsey, Jersey and Gibraltar, in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Greenland and Faroe Islands.
7. Time of Delivery
We will ship the product(s) ordered from the web shop without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship products(s) within thirty (30) days of the confirmation.
Diiple does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail.
8. Limitations of Liability
To the extent permitted by applicable mandatory legislation, KEER Concept Ltd shall not be liable for any economic losses, loss of income, loss of profits, loss of contracts, business or anticipated savings, loss of goodwill, or reputation or special or punitive losses, nor any consequential or other indirect damage. This liability exclusion does not apply in cases of gross negligence or unlawful intent and does not apply to the liability of the seller for death or personal injury caused by the goods to any person or where has been a breach of a fundamental contractual obligation. To the extent permitted by applicable mandatory legislation, there are no warranties, conditions or other terms binding on KEER Concept Ltd other than those mentioned in these general terms.
9. Return and refund
All sales made through the web shop are classified as a distance sale contract in accordance with applicable consumer legislation. The customer has a right to cancel from his/her distance sale contract by notifying Diiple via the return form or other form of notice within fourteen (14) days after receiving the ordered products. In addition and for health and hygiene reasons, the right of cancellation does not apply to underwear or swimwear, if the product(s) belonging to these categories have been unsealed. Products ordered in the web shop may not be exchanged directly for other products. More specific instructions as to how to return the product are found from Exchanges and returns.
When the customer returns a product ordered from the web shop, and unless otherwise agreed, Diiple shall return the respective payment, including the costs of delivery, with an aim to use the same method of payment used by the customer when making the original transaction. In the event of partial returns, the costs of delivery will not be returned. All products must be returned carefully packed, in good shape and preferably in their original box and/or package. The customer shall be liable for any impairment of products that have been used, and Diiple has the right to deduct from the repayment the difference between the original value of the product and its actual value at the time of the return. If the product may no longer be used due to such use, the customer shall be liable for the full value of the product.
If a product ordered from the web shop has been returned to Diiple in accordance with the above, Diiple shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. Diiple may however postpone the repayment, until Diiple has received the product.
Withdrawal within European Union and Norway
If the order is cancelled after customer have used his/her right to cancel, the customer must return the products within fourteen (14) days from notifying Diiple. If returning from Norway, customer must first contact Diiple customer service per e-mail firstname.lastname@example.org. The customer must pack the product(s) carefully, attach copy of the delivery note in the package with information on products he/she is going to return and add the return label, delivered with the product(s), on top of the return package. If the customer returns the product(s) in its/their original package, the customer must add the return label on top of his/her own address details. The customer shall be liable for the costs of delivery method chosen by the customer, unless otherwise agreed between the customer and Diiple.
10. Product Defects
In the event the customer notices that a product bought from the web shop is defective, as defined in applicable consumer legislation, the customer may submit a claim to Diiple. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the web shop.
In the event a claim leads to the product(s) being returned to Diiple, Diiple shall be liable for any costs of delivery caused by such return(s).
When a product subject to a claim is returned and the claim is substantiated, Diiple shall credit to the customer the compensation required by applicable consumer legislation. Diiple aims to pay the compensation within thirty (30) days after receiving the product(s) subject to the claim, but the actual payment date may vary, depending on the nature of the product(s). If the product(s) re-turned in accordance with this clause are not defective under applicable consumer legislation, Diiple may reject the claim, and recover the costs of delivery caused by returning the product to the customer (if any).
These general terms are not intended to limit the customer’s legal rights nor Diiple's legal obligations related to product defects in any way including, without limitation, repair or replacement obligations.
Diiple does not guarantee the availability of all products in the web shop. Diiple is not liable for any spelling mistakes or incorrect pictures presented in the web shop, nor for incorrect prices or price compensations (such as price changes made by its suppliers or changes in currencies), nor for incorrect information regarding any product’s stock situation. In the event a product ordered by a customer has been given an incorrect price, Diiple shall notify the respective customer of the same prior to an order confirmation and freeze the order until the customer has accepted the new price. All pictures and photos presented in the web shop are only to be referred to as examples and they may not be relied upon in any way, including in relation to the amount, appearance, functionality or origin of the respective product(s). Diiple cannot guarantee that the colours appearing on the web shop reflect accurately the product's colours because of different screen and computer settings. Diiple is not liable for any information provided by third parties for the purposes of the web shop.
12. Force Majeure
Unless otherwise required by applicable mandatory legislation, Diiple shall not be liable for any delays or defects that are caused by impediments beyond Diiple's control. These include with-out limitation industrial actions, acts of war and terrorism, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power/telecommunications/computer systems or other communication, as well as delays or defects in services provided by sub-contractors caused by the aforesaid. In the event of such situation, Diiple shall notify the customer when it starts and when it ends. If the situation has lasted for more than two (2) months, both the customer and Diiple are entitled to cancel the order made in the web shop with immediate effect.
13. Changes to the General Terms
Diiple reserves the right to change these general terms at any time. All changes to these general terms are published in the web shop. The changes shall enter into force when the customer has accepted the general terms (when making a new purchase or when surfing on the web shop) and in any event after thirty (30) days of their publication. Diiple recommends that the customer visit the web shop regularly to gain information on any changes to these general terms.
In the event a competent court, authority or arbitral tribunal rules that any section or term of these general terms is fully or partially invalid or unenforceable, the remainder of such section or term and all other sections and terms of these general terms shall remain valid and enforceable to the largest extent allowed by applicable mandatory legislation. All sections or terms that are held to be invalid or unenforceable shall be replaced by similar valid and enforceable sections and terms.
15. Applicable law and Dispute Resolution
All disputes arising out of or relating to these general terms, the web shop or purchases made in the web shop shall be primarily settled by negotiations with Diiple's customer service, and finally by a competent court as determined by applicable mandatory legislation. In the event of disputes, Diiple aims to follow any decisions of the Finnish Consumer Complaint Board or an equivalent authority of another EU Member State.
The legislation applied to these general terms shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms shall be subject to the laws of Finland and any disputes arising out of or relating to these general terms shall be settled by the courts of Finland.