Exchanges and Returns

Exchange

Products purchased via our online store cannot be exchanged directly: you will have to order a new product and return the original. 

Return

Diiple offers you a full 14 day money back guarantee from the day you receive your order. Unused and undamaged products bearing all original product identifiers and tags can be returned. Please download the return form here and attach it to the package. By filling in the return form we are able to process your return as quickly as possible. 

For return packages, please ensure that your return parcel has sufficient postage paid. Returns, where postage is not paid, will not be accepted by Diiple. The delivery costs will be refunded to you should we have made a mistake or the product was damaged during delivery or the product is faulty. See return form for details. Please contact us before return shipping: customerservice@diiple.com.

The terms apply where no other written agreements have been made between you as the purchaser and KEER Concept Ltd.

Return address:
KEER Concept Ltd / WEBSTORE RETURN
P.O. BOX 311, 00811 HELSINKI
FINLAND

Once your return has arrived and processed at Diiple, refund in the amount of the purchase price will be credited to you and you will be notified by email.

 

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