FAQ

Is online shopping safe? 

We treat your customer information as confidential and will not pass it on to third parties. We use a secure SSL connection to protect the connection between the online store and your computer. We safeguard the security of our online store by continuously developing and testing it.

Can I cancel my order? 

Once you have placed your order, it automatically proceeds to collection and delivery and can no longer be canceled. If you wish, you may return ordered items within 14 days. See details at Exchanges and Returns.

Can I combine two orders that I have placed? 

We process each order individually and cannot combine them later.

Is it possible for an order to be canceled after I have received an order confirmation? 

We aim to deliver all orders as confirmed but there is a minor possibility of stocks running out if several orders are placed at the same time. If this happens, our customer service will contact the customer.

The product I added to my cart had expired by the time I proceeded to checkout. How can this happen? 

The item is reserved for you only upon payment. Sometimes another customer may purchase the last item and proceed to checkout before you have done so.

How can I return goods I have ordered? 

See Exchanges and Returns.

Does the return policy apply to all products? 

The right to return applies to items that are unused and intact, with all product labels and tags in place. The product must be in its original package. 

I would like to exchange the product I bought for another one – what should I do? 

If you wish to exchange the product using the online store, you will have to return the original product as instructed and place a new order online.

The product I received is faulty or I noticed a defect when I used it. What should I do? 

We apologize for the faulty product. In the event of a product defect, you can contact us and send the product back to the online store. Make a note on the cancellation form that the return is due to a defect. If we can verify the product defect, we will refund the price.

Can I order products for a company, for example as business gifts? 

You can order products for a company, for example by using the company's credit card as the means of payment. 

How long does delivery take? 

Delivery takes normally 2 to 6 working days, depending the destination. During campaigns and sales, delivery times may be longer.

Can products be ordered as gifts? 

Yes, you can select a separate shipping address.

How will the recipient be informed of the delivery? 

The recipient will be informed by the shipping provider. However, it is a good idea to inform the recipient of the upcoming delivery so they know to expect it.

Do I have to register to place orders online? 

No. You may shop online without registering as a customer or signing in. Please note, however, that some of our benefits are only available to registered users.

How do campaign codes work? 

We offer code-based discounts from time to time. To activate the discount, enter the code into the designated field before finalizing the payment.

 

 

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